Privacy policy

WELCOME TO DU PREEZ BY DESIGN’S PRIVACY POLICY

This Privacy Policy applies to all users of our Website, related mobi-sites and software applications,
collectively referred to as “our Platforms”, which are used to access and purchase our products and
services.

The purpose of this Privacy Policy is to set out how, why and when Du Preez By Design (“Du Preez”)
uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of
2013 (“POPI”).

It is important that you read this Privacy Policy together with our other terms and conditions, privacy
notices or policies we may provide from time to time when we collect or use your Personal
Information.

Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text
and style (i.e. bold) which:

i. may limit the risk or liability of Du Preez or a third party.
ii. may create risk or liability for the user.
iii. may compel the user to indemnify Du Preez or a third party.
iv. serves as an acknowledgement, by the user, of a fact.

We respect your privacy and take the protection of Personal Information very seriously. We strive to
deliver excellent service every time you shop with us or make use of our services, and to do this, we
need to use some of your Personal Information. This Privacy Policy describes how we handle the
Personal Information we collect about you and/or receive from you. By using our Platforms, you agree
to the processing of your Personal Information as set out in this Privacy Policy.

In this Privacy Policy, the terms -

i. “Personal Information”, and “process/processing” bear the same meanings as set out
in POPI.
ii. “we”, “us” or “our” refers to Du Preez.
iii. “you” and “your” refers to every person that accesses or uses our Platforms also
referred to as a user.
iv. “registered user(s)” refers to anyone registered on our Platforms and has provided us
with a unique email address and password as well as other Personal Information in order
to order goods and services on our Platforms.

1. IF YOU ARE BELOW THE AGE OF 18

If you are below the age of 18 years, you must always get permission from your parent or
guardian before you use our Platforms or give us your Personal Information. We may check
that your parent or guardian has given you such permission, for example by asking you to
provide us with your parent’s or guardian’s contact details so we can contact them. We may
also check that the contact details you have given us are correct and are the details of a
person who is actually your parent or guardian. If we are not able to verify such permission or
if a parent or guardian confirms that you do not have their permission, you may not use our
Platforms.

2. WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

Du Preez processes Personal Information in a manner that is reasonable, adequate, relevant,
non-excessive and purpose-specific. In order for users to access and use our Platforms we collect
and process some Personal Information. When you become a registered user, we have to collect and
process your Personal Information to render our services to you.

When you register to use our Platforms, we may collect the following Personal Information:

i. name and surname.
ii. email address.
iii. physical address.
iv. gender.
v. mobile phone number.
vi. online identifiers.
vii. date of birth.
viii. identification number.

Should your Personal Information change or you wish to amend and/or correct this Personal
Information you can do this by updating your registered user information in your account profile.
You warrant that the information you have provided is accurate, current, true and correct and
that does not impersonate or misrepresent any person or entity or falsely state or otherwise
misrepresent your affiliation with anyone or anything.

2.1 Information from using our Platforms

When you access our Platforms, whether or not you are a registered user, Du Preez processes some
of your Personal Information. Depending on how you access and use our Platforms, we may receive:
i. log information, through online identifiers, including information on how, when and for
how long you use our Platforms and other services, the content you view and search
queries you submit.
ii. information about the equipment you use to access or use our Platforms, including the
type of device you are using, how you access our Platforms, your browser or operating
system and your Internet Protocol address.
Drafted and prepared by Powell & Company Incorporated
iii. the geographic location from which you accessed our Platforms, including your device’s
global positioning system signal and information about nearby wifi networks and cell
towers. We get this information when you use location-enabled services.
iv. other information about you from third parties, such as social media.

3. WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:
i. identify you;
ii. verify your identity;
iii. create a user account for you; and/or
iv. enter into a contract with you.

As a registered user, we also process your Personal Information in order to:
1. fulfil our contractual obligations to you when you have ordered goods in order for us to
deliver those goods and process returns.
2. provide you with information, products or services you request from us.
3. communicate with you regarding our Platforms and provide you with information,
products or services, including billing, customer support, resolving complaints and quality
control.
4. notify you about changes to our Platforms, services and products, terms and conditions,
privacy policy or notices, and any other changes that impact our Platforms, services and
products.
5. send you information about competitions, products or services that may interest you
(unless you have opted out of receiving such information). Please note that you may also
receive newsletters based on your interests, recent orders and browsing behavior. To
unsubscribe from newsletters sent to you based on your recent orders and browsing
behaviors, visit the Newsletter Subscriptions page under “My Account” or unsubscribe
when receiving such a newsletter.
6. get feedback from you which we need to develop our products and services and grow
our business.
7. comply with any legal or regulatory obligations such as tax or financial laws.
8. undertake research for statistical purposes. The research and statistics we get from this
process do not include your Personal Information and cannot be linked to you, nor can
you be identified from these statistics.

4. RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:
i. we need it to provide our Platforms, products or services to you.
ii. it is required or allowed by law and is in line with our internal retention policies.
iii. it is necessary to uphold the contract between you and us.
iv. you have agreed to us keeping your Personal Information subject to your request for us
to stop processing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which
this information was collected or subsequently processed. If your Personal Information is used for
more than one purpose, we will retain it until the purpose with the latest period expires but we will stop
using it for the purpose with a shorter period once that period expires.
By accessing and using the Platform, you consent to us retaining records of your Personal
Information for no longer than may be necessary to achieve the purpose for which the
information was initially collected or subsequently processed.

5. USER TRACKING AND COOKIES

When you access and use our Platforms we may use various technological tools to improve your
experience on our websites through the use of cookies and/or user tracking.
Cookies are small text files placed on the device that you use to access our Platforms. These files do
not contain your Personal Information but allow us to associate you with a particular device. Many
websites use cookies and we use cookies to:
i. make our Platforms more user friendly.
ii. personalize your interactions with our Platforms, tailor our services and Platforms to your
interests and needs, and ensure they work on your device.
iii. provide advertising that is relevant to you, limit the number of times you see the same
advertisement and measure the effectiveness of the advertisements on our Platforms
and other websites, based on your online activities such as the websites and apps you
use or content you view, and information we have about you.
iv. send Opt-In marketing communication if you are not a registered user.
We will not use your Personal Information for any other purpose without your permission.
By accessing and using the Platform, you consent to our use of cookies.

6. OPT OUT FROM DIRECT MARKETING

You have the right to request us not to contact you for purposes of direct marketing by any form of
electronic communication such as automatic calling machines, email and/or SMS notifications by
“opting-out” of any direct marketing communications we may send to you.

7. WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION

We do not sell your Personal Information to third parties for their marketing or any other purposes.

We may provide or make your Personal Information available to:
i. our employees, the staff of the companies in the Du Preez and/or third party service
providers in order to enable them to assist us to interact with you via our Platforms for
the marketing, ordering or delivery of goods.
ii. law enforcement, government officials, fraud detection agencies or other third parties
when the disclosure of Personal Information is necessary or appropriate in connection
with an investigation of fraud, intellectual property infringements, or other activity that is
illegal or may expose us to legal liability or financial loss, to report or support the
investigation into suspected illegal activity.
iii. third parties (such as a potential purchaser and its professional advisors) in the event of
any reorganization, merger, consolation, sale, joint venture, or other disposition of any or
all of our assets.
iv. our service providers (under contract with us) who help with parts of our business
operations (fraud prevention, marketing, public relations, technology services etc).
However, our contracts dictate that these service providers may only use your Personal
Information in connection with the services they perform for us and not for their own
benefit or any other purpose, and must treat such information as confidential information.
v. our suppliers or sellers in order for them to liaise directly with you regarding any goods
you have purchased, for them to comply with their regulatory obligations (for instance TV
license reporting), or for any other purpose which may require their involvement.
vi. Du Preez in order for us to send you once-off opt-in direct marketing communications.

8. SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA

We may transfer certain Personal Information outside the geographic borders of South Africa to
service providers for purposes set out above (Why do we process your Personal Information?),
including for data storage and back-up purposes to ensure the integrity of our systems.
When we transfer your Personal Information outside of the geographic borders of South Africa, we will
ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa
as set out in POPI.
By accessing and using our Platforms, you consent to us transferring your Personal
Information outside of South Africa as set out in POPI.

9. SECURING YOUR PERSONAL INFORMATION

We secure the integrity and confidentiality of your Personal Information in our possession or under our
control by taking appropriate, reasonable technical and organizational measures to prevent loss of,
damage to or unauthorized destruction of Personal Information; and unlawful access to or processing
of Personal Information.

In order to implement and maintain such measures, we have in place policies, controls and related
processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures
cover for example:

i. physical, technical and network security.
ii. access controls and monitoring of access.
iii. secure storage, destruction and encryption of records of Personal Information.
iv. Personal Information breach reporting and remediation.
v. by way of written agreements, imposition of security and confidentiality obligations on
third parties (based within or outside the borders of South Africa) who process Personal
Information as part of rendering services to us.
Should you disclose your Personal Information to any third party other than Du Preez, Du
Preez shall not be liable for any loss or damage arising or suffered by you as a result of the
disclosure of such Personal Information to any third party. This is because we do not regulate
or control how that third party uses your Personal Information. You should always ensure that
you read the privacy policy of any third party.

10. KNOW YOUR RIGHTS

Having provided adequate proof of your identity, you have the right to:
i. view, correct and/or amend your Personal Information we process. Please note that as a
registered user, you can do this through your user account for the Personal Information
reflected therein.
ii. request a record or description of your Personal Information. Du Preez may charge a fee
in order to provide you with this record of your Personal Information. Where requests to
access and amend your Personal Information are manifestly unfounded, excessive or
repetitive Du Preez may charge an additional administrative fee or refuse the request.
iii. request to have your Personal Information corrected, destroyed or deleted. Please note
that you can stop being a registered user by cancelling your account. In this
instance Du Preez will only retain your Personal Information subject to any
legislative requirement and/or our internal retention policy.
iv. us complying with your requests upon receipt unless we have credible reason why we
cannot comply.
v. us indicating where, if we cannot agree whether to correct or delete your Personal
Information as requested, that a correction or deletion was requested but was not made.
vi. inform you if reasonably practicable, should we change your Personal Information and
this has an impact on decisions about you.
vii. notify you of the action taken by us because of your request.
viii. notify you of unauthorized access to your Personal Information.
ix. provide you with reasonable evidence of our compliance with our obligations under this
Privacy Policy on reasonable notice and request.
x. Submit a complaint to the Information Regulator.

As a registered user, you can exercise all your rights set out above in terms of POPIA.
As any other user, you can exercise all your rights as set out above by referring to our process
set out in our PAIA Manual, here.

11. HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you
can lodge a complaint with the Information Regulator.
The contact details of the Information Regulator are available on its website at:

https://justice.gov.za/inforeg/