Refund policy

At Du Preez we custom make each order that is placed, this means that each item is specifically hand made just for you. We are not a bulk supplier, which makes our refund/return policy a little different than big retail shops. 

We have a 5-day exchange policy, which means you have 5 days after receiving your item to request a exchange on a damaged item.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at dupreezbydesign@gmail.com. Please note that exchanges will need to be sent to the following address on your own account (unless otherwise communicated) , 32 Klinkenberg street, Van der Hoff park, Du Preez by design.

 Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any exchange question at dupreezbydesign@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist you to the best of our ability.

Exceptions / non-returnable items / Exchange 
We unfortunately cannot exchange one size for another, so please make sure you order the right size. If you are unsure please contact us to assist you in choosing the right size for you.

We also do not exchange one style for another, so make sure you order exactly what you are looking for.

If all the corrects steps were followed by the client, there can be an option of exchange or refund. Depending of the state of the matter.
Unfortunately, we cannot accept returns on sale items or gift cards.

For any further assistance or questions please contact us, we will gladly assist.